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Copyright © 2008 - 2009 All rights reserved - The Real Tea Club Limited, PO Box 3000, Southampton, SO14 0ZW
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Q: Do I have to receive a box every month?
A: No. You can change the frequency with which you receive your tasting box whenever you want to.
Q: Is the cost of the box the same every month?
A: Yes - All regular selections are always £13.95.
Q: What do you actually do with my scores?
A: We keep a record of all the scores returned to us by members, and we calculate the average score for each tea.. All scores are also entered into the Ultimate Tea of the Year award, and of course, a summary is published in Tea News so that you can compare your own scores with the club results.
A: No. You can change the frequency with which you receive your tasting box whenever you want to.
Q: Is the cost of the box the same every month?
A: Yes -
A: We keep a record of all the scores returned to us by members, and we calculate the average score for each tea.. All scores are also entered into the Ultimate Tea of the Year award, and of course, a summary is published in Tea News so that you can compare your own scores with the club results.
Q: Can I pay by automatic debit of my payment card?
A: We can automatically debit your account each time you receive a selection box if you sign section 1) on the Easy ways to pay section of your invoice. Your instruction will continue as long as you remain a member of the club, and you can cancel it at any time. Save the bother of writing cheques and ensure you get every box you want, when you want it!
A: We can automatically debit your account each time you receive a selection box if you sign section 1) on the Easy ways to pay section of your invoice. Your instruction will continue as long as you remain a member of the club, and you can cancel it at any time. Save the bother of writing cheques and ensure you get every box you want, when you want it!
Q: Can I have my selection boxes sent to a different address?
A: Yes you can. Many customers prefer to have their boxes delivered to their work address, however we have designed the box to be letterbox friendly so there should be no unnecessary trips to the post office to collect your selection box. Simply call us on 0333 123 4832 to arrange this.
Q: If I would like to delay my next box or cancel – how soon will this take effect?
A: We ask you to let us know within 14 days of receipt of your Tasting Box if you would like to change the frequency of your boxes, delay the next one, or cancel completely. Provided you do this, your options will be changed immediately. If, however, your next box has already been processed when we receive your changed options, then we will write to let you know, and we will apply the changes from the following month.
A: Yes you can. Many customers prefer to have their boxes delivered to their work address, however we have designed the box to be letterbox friendly so there should be no unnecessary trips to the post office to collect your selection box. Simply call us on 0333 123 4832 to arrange this.
Q: If I would like to delay my next box or cancel – how soon will this take effect?
A: We ask you to let us know within 14 days of receipt of your Tasting Box if you would like to change the frequency of your boxes, delay the next one, or cancel completely. Provided you do this, your options will be changed immediately. If, however, your next box has already been processed when we receive your changed options, then we will write to let you know, and we will apply the changes from the following month.
Q: Can I have the box on a specific date?
A: We cannot arrange delivery on a specific day. Your box is always sent to you at 4 week intervals, or 8 weeks, or 12 weeks, etc. if you ask us to change this. If you ask to delay your box until a specific month, then we send the box at the beginning of the month you have requested. You can also ask us to send your next box after a specific date.
A: We cannot arrange delivery on a specific day. Your box is always sent to you at 4 week intervals, or 8 weeks, or 12 weeks, etc. if you ask us to change this. If you ask to delay your box until a specific month, then we send the box at the beginning of the month you have requested. You can also ask us to send your next box after a specific date.
Q: Can I return selection if I’m not satisfied?
A: Yes, if after ordering your selection box you are not completely satisfied you can return the product to us. To return a selection box to us please call one of our advisors on 0333 123 4832 to arrange this.
A: Yes, if after ordering your selection box you are not completely satisfied you can return the product to us. To return a selection box to us please call one of our advisors on 0333 123 4832 to arrange this.
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